Support

I promise – day by day · Answers to the common questions, and an email address if yours isn't here.

Promises

How is the day count worked out?: It counts whole calendar days since the promise started, so it ticks over at midnight rather than 24 hours after you made it. The day you start is day 0.
I slipped. What happens when I say so?: The counter goes back to 0 and starts again from today. Your best streak is kept, so you can always see how far you got.
Can I change the wording or start date?: Yes. Open the promise, tap the pen, and edit the text, the start date, or the voice recording.
Where is my data stored?: Only on your iPhone. There is no account and no sync, so deleting the app deletes your promises. See the privacy policy for the details.

Recording doesn't work.: Check that microphone access is granted in Settings › Privacy & Security › Microphone. Recording is optional; a promise works just as well without one.
What notifications does the app send?: One when a promise reaches a milestone such as a week, a month, or a year. Nothing else. They can be switched off in Settings › Notifications.

What is Premium?: Your first promise is free. Premium lets you keep as many promises as you like, side by side, as a monthly or yearly subscription.
How do I cancel or manage my subscription?: On your device, open Settings › [your name] › Subscriptions, or use Manage Subscriptions. Cancelling stops the next renewal and leaves access running until the period ends.
How do I restore a subscription on a new device?: Tap the locked button on the New promise page and choose Restore Subscription, signed in with the same Apple Account that bought it.

My question isn't here.: Email niklas@helloniklas.com and I'll get back to you.